Zappos.com

Here is a great presentation of Zappos.com, probably one of the most innovative company in terms of customer relationship management. Zappos is selling shoes, which has nothing revolutionary, but do it in a way to provide a high customer experience. That is this great customer service and ethic that has brough success to the company. The presentation give you some key on how they did it.

Zappos - Startup2Startup - 03-26-09

View more presentations from zappos.

Here is a good video too, found on the Altaide Valley website.