Thursday, July 23, 2009

Here is a great presentation of, probably one of the most innovative company in terms of customer relationship management. Zappos is selling shoes, which has nothing revolutionary, but do it in a way to provide a high customer experience. That is this great customer service and ethic that has brough success to the company. The presentation give you some key on how they did it.

Here is a good video too, found on the Altaide Valley website.