Friday, July 19, 2013

Sales representative/Store Staff are the best people for your customer relationship management effort

A very quick note to share with you this story:

I believe you should pay attention to it. So many times I have emphasized in this blog that the best medium of your CRM strategy is the people directly in contact with your client. This story is just a great example. Beyond the big data, beyond the technology, human contact remains special, when it is carefully handled.