Congratulation Dell

I wanted to congratulate Dell's aftersales service. Thus, My girl friend had a problem with her computer that she bought in the US. She is currently in France, and had a problem to play DVDs. She called the tone free phone number of Dell, and despite it was six o clock in the US, she reached a person that handled a problem. Thanks to the Internet connexion, this person was able to surf on the computer, and to solve the problem. It took an hour, but finally, the problem was history. It changes from the old school method, to wait in the line for hours to hear from the technician we have to let the computers for two days. In my example, no delay, and the computer is working fine. To me, this is a good example of how with Internet and new technologies we are able to provide good customer relationship without having to have a human interraction. Those kind of offers helped Dell a lot in being leader in its market.