What Is Wrong With #India for the #retailers? #Carrefour leaving the county

India represents one of the highest growth potential for retailers in the world, and so for the longest time. Its 1.2 billion people population and its rising economy represents for sure a high potential. Especially while Brazil and China has already been colonized for the longest times by global retailers such as Carrefour, Casino, or Walmart. 

But the expansion in China and Brazil has been achieved while ago, and both legislation and poor transportation infrastructure has made it nearly impossible for retailers to grow. After two tries, Group Carrefour, the largest retailer in the world outside its local market, has decided to abandon its activities. 

Here is why:

The Indian government opened up the country's $500 billion retail sector to foreign supermarket operators in 2012, but mandatory local sourcing requirements and a decision to let individual Indian states decide whether to allow global chains have deterred new entrants.

Only British supermarket operator Tesco Plc has so far announced plans to set up stores in India.

The new Indian government under Prime Minister Narendra Modi, elected in May, has also opposed foreign investment in the supermarket sector, fearing it will hurt small shopkeepers.

"The barriers were laid down by the previous government and the new government only made it worse by opposing the policy," said Devangshu Dutta, chief executive of retail consultancy Third Eyesight.

"So companies who do not want to lose money in the market have been left with very little choice but to either hold back or fold up," he said.

The world's largest retailer Wal-Mart Stores Inc last year called off its Indian partnership and shelved a plan to open retail stores. The company is now focusing on opening wholesale stores in the country and recently launched an e-commerce venture in India.

But I believe India really need retailer in order to boost its demand and its economy. Hence, retailers will allow the country to grow its purchasing power, and its ability to afford a better lifestyle, which could boost the sales of other international suppliers such as P&G, Nestlé, or Mondelez. 

Obviously, India wants to keep control over this important market in order to allow an Indian retailer to keep a competitive place prior to the arrival of retail tycoons. The only issue is that these delays really impact the economy of India, which growths is lowering faster than its Chinese and Brazilian competitors. I don't believe anyway that a local operator may be able to grow enough to assure a high retailing service in such a large country. The expertise of international leaders is required to do so.

The time to market has not arrived yet, and some companies are still looming on the market. But for how long?

When Will We Have Quality Smartphone With Keyboard back?

I have posted several posts about this topic, and my struggle to find a good smartphone now that my last Blackberry bold has fallen apart. 

I own now a Samsung Android Galaxy Ace Smartphone. I was actually quite happy at some point to leave Blackberry, because over the years, I must admit the lack of applications has been a real bargain. I now have access to a lot of cool applications which really help, no questions. I also like the size of the screen, which allows to consult the web and videos very easilly.

But as you may know, I consider a smartphone as a business tool, in order to get organized, but also to "create". By creating, I mean editing text, writting reports or blog posts on the go. Something that I find nearly impossible to make with a tactile screen, wether it is a Samsung's or an Apple's. 

Don't get me wrong, I believe the whole tactile screen idea is genious. Indeed, it allowed to a massive number of people to access the Internet and all its components in mobile activities. It has really and deeply change the world. 

But I still believe there must be a lot of people like I am that would like to have a great keyboard smartphone where they can access applications and all the necessary I was discussing (schedule and task organization software).

Now Blackberry is leaving the smartphone market to focus on network security for businesses. I believe that there must be a place for a premium market to deliver high quality smartphones for executives like I.

Does Anyone know one of those smartphones?

Demetir, une solution pour améliorer l'expérience client au téléphone

Je voulais faire un peu de publicité pour un service que je trouve très intéressant, qui m'a été présenté par Benoît Bouffard de la société Demetir.


Ils ont développé en effet un système très intéressant pour gérer la partie "qualification" d'un appel consommateur entrant. Ainsi, au lieu d'entrer dans une fastueuse étape où il faut renseigner tout un tas d'information avant d'avoir un opérateur, cette opération ce fait en amont de l'appel, ce qui permet d'améliorer sensiblement l'expérience consommateur, tout en gardant exactement le même type d'informations.

De même, le système permet de faire du feedback management, en mettant directement à la fin de l'appel un questionnaire en place pour voir la satisfaction de l'appel.

Je pense que le système est ingénieux, et permet de sensiblement améliorer la relation client.

Qu'en pensez-vous?

Should Marketers Trust Their Gut or Data?

I favorited not so long ago a  tweet of RetailWire with this headline. And indeed the question is really good. For the longest time, with the rise of the information technologies, marketers have considered customer data as the Saint Graal of marketing. CRM tools have also thrived on this idea. Information and the new technologies allowing to analyze them provided the certainty to propose the best proposal to customers, and then secure sales growth.

But then, Steve Jobs raised as the marketing guru of its generation. Steve Jobs considered that he should not listened to customers demand for two main reasons:

• Customers don't really know what they want
• How could you propose something that stands out of the competition if you base your products on the same info than the other companies own?

And hence, Steve Jobs proposed products that were not expected or asked by customers. And it blowed their mind.

Now, you don't create the Ipad or the Iphone every year. And probably there are those two approaches in marketing:

• One based on gut, on the ability to think out of the box
• One based on customer data, in order to respond to the everyday demand.

I believe that Gut and Data are as important. It just depends on the situation. 

Now new technologies, especially neuromarketing, which allows to better understand customers' behaviors, may give better insights and data to make decisions for marketers.

What do you think about it?

Etude sur les webconsommateurs en France et à l'International

Etude PwC web-acheteurs novembre 2013 from PwC France

Une étude trouvée via le site Frenchweb, et réalisée par PWC. L'idée est de faire une étude comparative sur l'achat en ligne en France et à l'étranger, ainsi que son évolution. Ce que l'on peut voir, c'est que l'Ecommerce dans les pays développés tel que la France ou le Royaume Unis devient mature, avec des croissances qui ralentissent très clairement. Aussi, il faut voir que la part du ecommerce dans l'intégralité du commerce est en train de se stabiliser. Aussi, il va falloir trouver de nouvelles manières de chercher de la croissance, notamment via le multi canal.

Une étude très intéressante, qui donnent des données intéressantes sur la physionomie du Ecommerce en France.

Will Ibeacon really revolutionize Retail?

Ibeacon is obvisouly one of the hottest hype in the retail world. Indeed, the technology represents a lot of advantages for brick&mortar retailers, which still suffers from the Ecommerce competition:

• Better shopping experience, by proposing updated and customized informations/promotions along the shopper's way
• Better understanding on how the shoppers go in store, in order to propose more efficient concepts and merchandizing techniques.

The retailers are hence very interested by this technology, even though this one is pretty new and not yet really exploitable. 

But I believe Ibeacon represents also a threat for customers, which may not be to keen on allowing retailers to follow them while shopping.

Indeed, how could a retailer guarantee that its Ibeacon will not be too intrusive? Do a customer really want to have commercial info all the time while shopping? 

Also another question I have: Can Ibeacon, based on customer's infos, could better serve someone instore, than actually a sales representative? 

What is interesting with I beacon, is that it is to me one of the first push mobile marketing tool, which most of mobile marketing tools so far have been "pull" (an application that the person download and active whenever he wants).

For sure, Ibeacon is going to become one of the main topic of this blog.

Convertion rates For French E-Commerce

Shared by @marcsimoncini, the conversion rates depending on the industries. You can clearly see that you have very different results depending on the activity. Probably some room for improvements? I believe so, especially for "ameublement" (meaning furnitures).

Visit Virtually Coles Supermarket In Australia

I wanted to share with you an information I found on the minute retail blog: Australian supermarket chain Coles propose to virtually visit online its new store concept. Actually, I don't think it is the first time that I have seen such an experience. I have already "virtually" visited the new Tesco concept. The interface used is Google maps. You may click here to visit.

First of all, I find the interface very well done. It is easy to hang around the store, and the pics are very neat. You may check out how they merchandise their goods, which is always interesting to do.

Now, I believe it is more a public relation move to publicize Coles, dedicated to retail businessmen, more than aiming a shopper population. Why? Because it doesn't really consist in something that improves the shopping experience. Still, I think this is a great thing to do. How many retailers have been hidden their concepts in order to avoid the competition to compete with them? 

I still remember when I used to be a salesperson at La Fnac, that people were not allowed to take any pics in stores. Same thing when I visited the first time Carrefour Planet, when people told me I should not take any pics as the security staff has been specifically briefed not to let anyone shoot photos.

But in nowadays world, where information is going so fast, it is actually better to let anyone knows what you do good.

Offre de stage en alternance #dauvers70

Olivier Dauvers est l'un des plus grands experts de la grande consommation en France. Je lis son blog très régulièrement, et je viens de voir qu'il propose une offre de stage en alternance. 

Je pense que le stage est très intéressant, et je vous recommande de se rapprocher de lui afin de pouvoir postuler.

How US Retailers Adapt Their Strategies To The Growth Of E-Commerce

It has been a while I have read this very good article on the Internetretailer.com website. As you know, I am a fervent supporter of the multichannel approach. This article is great because it shows how well US retailers have adapted their strategy to the growth of ecommerce. First and foremost, which may not be highlighted in the article, US retailers have embraced e-commerce. The largest ones, even though they remain average challenger on the Internet market, have been able to grow their sales and their share of sales on the web those past few years.

As they have kept their store counts steady for most of them, they have searched their growth online. Obviously, as brick and mortar markets are already saturated, the best and most efficient way to grow it to look for online growth.

This fact is clearer on the chart below.

Square feet are shrinking, to be more efficient. Does that mean there are no future for brick and mortar new retail real estate? I don't think so. Obviously, in mature retail business like grocery retailing for example, market saturation will be hard to fight against. But we have seen those past few years new retailer that are working on shopping experience and new ways to approach categories thriving.

What is for sure is that, in mature markets, the Internet is the new playland.

#Sixt Loyalty Card: Something Is Wrong With Customer Relationship

Couple of weeks ago I went to Sevilla and rented a car there, a small but good Ford Fiesta card. I booked everything on Expedia, which I believe is one of the best service, especially while you try to look to get a plane ticket, a hotel and a car rental at the same time. Then I picked a car rental at Sixt, as it must have been the best deal in terms of prices (I was there for a week end, by myself, did not really need to get a large car to drive couple of miles). Everything did fine, no complain to make, everything was smooth about the rental.

I have been very surprised to find a mail from Sixt couple of days afterward, offering me my loyalty card. 

This loyalty card (the same than the one you can see below) offered me different kind of discounts, which I did not really understand how they worked.

The loyalty card looks like a real loyalty card with a magnetic band, like a credit card, with my name on it. The thing that I am bothered about, is that:

• I have only done business with them once
• I barely rent cars (If I would be a hard user, maybe they could have given me one, but they would have to know perfectly my profile, which they did not).

I did not sign up for anything, and to give me this card is a little bit ackward. The loyalty card should be asked by the customer, and not forced in the pocket by one company.

I don't think this strategy is well adapted:

• Giving loyalty card to anybody is kind of embarassing
• Their loyalty programs, as far as I know, is plain, and I have no intention to use it.
• I believe that this technique must cost a fortune in mailing and card creations. If they intend to use their customer data base, it must be a complete mess, and not of real value.

I believe that Sixt approach is bad, and that should really not be followed by any kind of business.

What do you think about it?

Quelques réflexions sur le rachat de DIA par Carrefour

Cela fait un peu plus de 6 mois maintenant que j'ai quitté la société DIA . DIA n'a jamais fait autant la une des magazines que depuis quelques semaines depuis que la maison mère espagnole a décidé de vendre les activités en France. Ce vendredi, nous venons d'apprendre que Carrefour a déposé une offre de 600 millions d'euros pour acquérir l'intégralité de la société DIA France.

Pour ceux qui ne le savent peut être pas, Carrefour possédait la société DIA avant de la céder en 2011 via un Spin Off. Ce Spin Off avait été décidé par l'ancienne direction de Carrefour, Lars Olofsson, avec comme but de revaloriser l'action du groupe Carrefour, qui à l'époque n'allait pas au mieux. L'opération avait bien marché, puisqu'alors que l'action Carrefour continuait de baisser, l'action DIA n'a cessé de grimper, la société espagnole ayant d'excellents résultats en Espagne, ainsi qu'en Amérique Latine.

Aujourd'hui, que va donc faire Carrefour de ces points de ventes? Très clairement, le PDG actuel du groupe Georges Plassat souhaite consolider sa présence en France, en réinvestissant une partie du cash généré par la vente de certains pays (comme la Colombie) dans les activités nationales. Carrefour ainsi acquiert plus de 800 points de vente, ce qui augmente une fois de plus son maillage national.

Mais ce qui va vraiment être intéressant de suivre, c'est de voir ce que Carrefour va faire de ces points de ventes. Voici pour moi la meilleure manière d'intégrer ces points de ventes:

• Consolider la présence en centre ville: DIA compte plus de 150 points de ventes en centre villes, la plupart à Paris. Carrefour devra très certainement en vendre une partie importante, mais bien évidemment consolidera ses positions en région parisienne, et revendra les points de vente devant être céder à des concurrents n'ayant pas réellement de présence dans la concurrent mais avec des ambitions (Auchan, Intermarché notamment) 

•  Récupérer une partie des plus grands points de vente pour les transformer en supermarché. Le seul soucis est que les "grands" DIA font entre 800 et 1200 M2, ce qui en font de petits supermarchés, et souvent dans des zones de chalandises peu intéressantes (soit avec un hypermarché pas très loin, soit en bas d'une cité HLM). Il faudra voir comment Carrefour gère ces points de vente.
• Mais pour moi, l'idée de génie serait de récupérer ces points de vente pour en faire des Drive déporté. En effet, le maillage de DIA dans certaines régions est très bon, la taille des points de vente parfait pour en faire des entrepôts Drive, et en plus, comme je le disais, souvent ces points de vente sont sur des zones de chalandise concurrente de gros supermarché ou d'hypermarché.

Peut être même que Carrefour va développer de nouveaux concept commerciaux pour tirer un maximum de ces points de vente. En tout cas, tout cela va être passionnant à suivre.

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Why There Are Still Interests To Invest In Mature Market

I wanted to discuss this topic on this blog after I was chatting with one of my supplier about why they should invest in the French market.  Indeed, he was arguing that European markets, as they are mature, are not a priority for the investments of its company, as the growth is now in the emerging markets.

This is to me a cliché. Indeed, sales growth settles for sure in emerging markets, were a large number of people experience a high growth of salary and lifestyle. And hence, as you start from the bottom, there is a lot of room for growth. And a lot of big companies have invested a lot in those countries, with success.

I am not going to hide the fact that indeed a lot of US and European companies have been able to meet their growth target thanks to their investments in emerging countries. But as the time go buy, we have seen that investing in the emerging market, even though still a priority, is as important as investing in mature market.


A company needs to be able to compete in a mature market
Hence, how could a company not be able to compete in a mature market if it wants to stay in the long run? Earning fast marketshares surfing on the economical growth of India or China is an easy game, especially because this growth most of the time has been financed with the money from mature market. But once the market is mature, and growth harder to get, then you need to be able to make profit out of it.

And competing in a mature market requires for sure large investment.

Mature market is often where innovation comes from 
In mature market, you need to have concrete and real innovation. You can't fake it as your competition puts a lot of money down inR&D. It is once you are able to innovate in a mature market that you will be able to set presence abroad.
Most of the time, emerging markets are reached with low cost versions of the European products. It is what was made for instance by l'Oréal in India, where they sold to beging one portion shampoo bottles to allow people to buy from time to time shampoo.

Mature markets are reliable
Mature market don't experience much roller coaster, which can be the case in emerging markets. Companies' status (leaders, challengers, premium niche) are challenged on a daily basis as new competition can show up at any time.
Also as we have seen this year, a lot of large European and US companies have delivered delivered deceiving figures due to currency changes. Mature markets don't have floating currencies as emerging market does. It has been the case of most of European retailer such as Carrefour, DIA or Casino.

Emerging market will become less and less attractive
Emerging markets growth are slowing down, competition becomes tougher, wages are going up: Emerging markets are going soon to reach a plateau where they will need to change their modells to keep up with the pace. And as they are loosing competitivity, then old markets start to be attractive.

It all comes back to the first point, a company need to be able to compete in a mature market. Because I believe that at the end of the day, this is what really matter: having a reliable profitable business.


What do you think about it?

What If Electricity Was Becoming Free?

Obviously the title of this post has probably triggered your imagination, or at least your attention. It seems to be an impossible thought nowadays, while we still have not find a solution to stop using fossil energy, meanwhile gas and oil gas are still growing at a steady pace. 

As the Ukranian crisis is still unfolding we can see how it is vital for countries to get energy. Jeremy Rifkin, an expert forecaster has envisioned a new industrial revolution where fossil energy would have disappeared, and where we would have found renewable sources to replace it. This revolution would make electricity almost free as the cost will dive dramatically.

Seems unrealistic? Actually, this very interesting article of Le Nouvel Economiste explains why and how it could be possible. 

First of all, every industrial revolution have been possible thanks to a new energy source. The first one was possible thanks to the steam machine. The second one has been based on fossil sources.

Secondly, the rise of countries like India, China and Brasil, and their growing need of energy sources to produce more will very soon create high tensions on the energy market, which will speed up the need for new sources in mass. 

Also, what make new industrial revolutions is not only the arrival of a new source of energy, but its convergence with new communication media. Nowadays, we already have the new media, but we are still craving for a new energy source that will allow this economic boom.

What the author envision is a new way to consider renewable energy. What is great with renewable energy (wind, solar...) is that on the opposite of fossil energy is accessible anywhere at a low cost, whereas you need to dig deep to get gas for example. That means that instead of having huge plants regrouped in one place, you may have renewable source close to the place where it will be used, which will lower the cost of both exploiting and transporting. 

Of course, a lot of new technologies need to be found to store and produce this renewable source. Also, we need to invest in those new technologies once it will appear. But it will dramatically lower the price of energy, the same way the Internet lowered the price of access to information. It will obviously also have a great positive impact on the environment, and solve a lot of the problems of pollution we have nowadays.

As a result, whereas energy accessibility remains nowadays one of the biggest conflict issue, the access to information and network will soon become even more problematic as a result. 

I believe that his idea is genius, and it seems pretty possible this will happen. Now that you have read this article I am sure you will follow with another look what renewable energy will become, and how it may change the world.

#scops2014 : Compte rendu de la soirée

Malheureusement je n'ai pas pu cette année me rendre à la soirée des SCOPS 2014, organisée par le master distribution et relation client de l'université Paris Dauphine. Néanmoins, j'ai eu plusieurs échos de personnes qui étaient présentes pour cette événement, et il semblerait qu'une nouvelle fois, ce fut un très grand succès. 

La cérémonie est tenue depuis 3 ans au siège du MEDEF, dans une très belle salle, mais qui comporte selon mois 2 grands inconvénients:

1. Il n'y a pas d'endroits assez grand pour faire dans des conditions convenables un cocktail à la fin de de l'événement
2. Parce qu'il n'y a pas de réseau dans la salle où se passe l'événement! Cela fait 2 ans de suite que j'essaie de faire du live tweet, sans possibilité. Ce aui est dommage, surtout que le master est clairement moderne dans son approche.

En tout cas, la salle est bien plus grande que la salle historique de Dauphine Raymond Aaron, ce qui permet de pouvoir réunir un grand nombre de professionnels des métiers de la distribution, du marketing, de la communication et de la relation client.

Je vous laisse la présentation de la cérémonie, afin que vous puissiez apprécier l'excellent travail des étudiants du master.

En tout cas, je peux vous assurer que je serai là l'année prochaine!

Cérémonie des trophées SCOPS 2014 - Organisée par le Master 206 (Dauphine) from Mélodie Josset

Nutelladay.com Case Study: When Customers really take the power

Nutella is one of the most powerfull brand I know. It is quite often taken as an example on how strong branding can leverage high revenues. Despite some contreversy, especially linked to the use of palm oil in its recipe, people still love Nutella. Actually, Nutella is known for its vast group of fans, making it a great topic for tribe and social marketing guru.

Nevertheless, an article caught my attention about a recent story. Nutelladay.com is a website created by fans of the product in 2007, which were working on creating a Nutella Day to celebrate the product. In 2014, Ferrero, the producer of Nutella, decided to shut down the website, for no official reasons. My guess is that Ferrero wanted to take over the control of this popular website which became with the time a reference about their product. 

But social media and the Internet in overall has changed the game. When you have such a popular brand, it is nearly impossible to control how people use your brand for either positive messages (which was the case for Nutelladay.com) or negative (which is the case for activists against palm oil).

What is funny is that Nutella has such a high asset with its group of fans hooked to its product, but because of old corporate reflex they tried what they could to stop it to gain control.

What do you think about it?

Some Great Insights About The Drive Business In France

For those of you who are not French, and that don't really follow the French retail business, there is a massive trend that showed up about 5 years ago which is shaking the world of grocery retailing: Drive through grocery shopping.

People shop online, selecting their products and pay, then they collect their food right in their truck at the drive warehouse nearby. Most of the past 5 years market growth have been otbained thanks to this new retail channel.

Olivier Dauvers is a French Expert in retailing, and has been investigating these new operations for the longest time. He recently published a blog post (in French) about what are the questions people ask him the most about the drives. He is actually right now in the US to see how American retailers are adapting the concept there. 

Here are some of the great insights he provides:

• He forecasts that drive retail may count for about 10 to 20% marketshare once it will be mature
• There are two different business modell: one based on in store picking (an employee go into a brick&mortar store to pick up the delivery right on the shelves) or a real drive (a warehouse only selling online, where everything is conditionned to save space and time).
• The real business modell in the long term remain real drives, as it is the most cost efficient concept. Hence, once in a store pick up scheme an employee treat at best 85 products per hour, in a real drive, it will get 200 products... Of course, the real drive has thought everything through to save time in where the products are located to minimize the walking and roaming of the personnel.

Here is how the operating account of a drive works:

Gross margin: 25%

Wages: 9 to 11%

Investment: 3 to 4 %

Electricity and others: 1,5 to 2,5%

Advertising: 1%

Taxes: 1%

Banking fees: 0.5%

EBIT: 3 to 7%

You need to compare this data to the standard EBIT of a grocery retailer: 2 to 3% on average. Hence a well operated drive could be very profitable.

A third business model may soon be launched: A wharehouse which would prepare the deliveries, then send it to the point of sales. It would lower the cost of preparation and benefit from the point of sales to generate traffic and accessibility 

Some Thoughts On My New Approach With LinkedIn

For those of you who know me well, I have always been a high user of LinkedIn, and a fervent fan. I have found a lot of my previous jobs thanks to it, and as the service evolved (in a great way by the way), I have been able to keep in touch with a lot of my professionnal contacts, I have been able to look for job positions, to create the group of my master degree at Paris Dauphine, etc...

The service have been great, and at some point, once I started to have over 100 connections, I started to slow down with accepting people as most of the people wanting to get in contact with I did not know. I started to think: How can you keep in touch with over 100 people? Or if you keep in touch, how can you have possibly a strong relationship with that many people?

As the time went by, I started to get in contact with more and more people, and in fact, without even noticing it, I have over 400 people in my network... 

This is in fact a real blessing. That means that I have the opportunity to know and contact quickly a vast number of people that I would have never been able to keep up with, from different activities: finance, marketing, sales, international business, entrepreneurs...

Hence, I go more and more often on LinkedIn, especially to get information in the news feed they have. I am really amazed by the quality LinkedIn has been able to develop over the time. 

I really believe that they have changed the way people are approaching their career, and foremost, the way they are connecting with people.

You are doing a great job guys.

Where Does Ecommerce Stand In The Global Commerce World?

E-commerce is at a very interesting stage of its life. It has been about 20 years that Amazon has been founded by Jeff Bezos, and no one should question how big it became.

Depending on the activity related (music, electronic devices, groceries, traveling...), the E-commerce had sometimes a huge impact on the brick&mortar business. Let's take the most obvious example: Cultural goods such as music/video retailing business

• Some activities have been discontinued, like the DVD rental business, with the end of Blockbuster.
• Some activites are going in limbo like Barnes & Nobles
• Some activites have lower to their minimum levels, such as what Walmart or Carrefour in France does, proposing the minimum of range.

But now that E-commerce is entering into a phase of maturation, with lower growth rate, and actually basing its growth with multi channel strategies (opening drive through and in store pick ups for example), will the Internet business replace brick & mortar business? Will it become the leading retail channel? Will it remain the main source of sales growth?

I read an interesting article about this issue that I wanted to share with you. It shows the marketshare E-commerce owns of the whole Retail business in the US in 2013.

The chart shows clearly how important the E-commerce is growing, at a steady pace, but it also shows that traditionnal retailing remains the main show.

I also participated in a conference last year at Paris Dauphine that was leading to the very same remark. What is important, is to understand what will be in the next 10 years the share of e-commerce. I believe it will still grow at a steady pace, but it won't exceed maybe 10% (which remains a lot, as it may double in ten years). What will be interesting to see, is that obviously this growth will impact the way brick&mortar companies operate, and to see what kind of adjustment they will make.

I am jumping to the conclusion: There is room for growth in the brick&mortar world. What needs to be found is how you can create added value thanks to the contact and relationship you may create once in a point of sales.

Offre de stage #categorymanager au sein d' #intermarché envoyer vos contacts à @schriver sur Twitter

Bonjour à tous, Intermarché propose un stage de category manager sur le DPH (parfumerie-droguerie). 

N'hésitez pas à me contacter à ce sujet.

Avec 146 000 collaborateurs, 3 760 points de vente, 6 enseignes et un CA de 39.1 milliards d’Euros, le Groupement des Mousquetaires occupe depuis maintenant plus de 40 ans une place incontournable dans l’univers de la Distribution. Cette diversité et cette richesse nous les mettons au service de nos clients.

Pour le siège social d’Intermarché et de Netto basé en région parisienne à Bondoufle (près d'Evry - 91), nous recherchons des Stagiaires pour nos enseignes Intermarché et Netto.

Nous  vous proposons de découvrir, à travers un stage de 6 mois conventionné, à pourvoir immédiatement, la gestion et l’analyse de marché.

Missions :

Vous assisterez un Category Manager dans ses missions. Vous participerez notamment à la réalisation d'études de marché et à l'optimisation des performances produits en proposant des recommandations d'actions à venir.

Vos missions principales seront :

- Déterminer avec son category manager le plan publi-promotionnel sur son marché et en suivre les résultats,

- Analyser les performances et caractéristiques de son marché

- Contribuer aux réflexions sur les projets concept rayon

- Assurer une veille concurrentielle et innovation permanente (terrain et documentaire)

- Mettre en œuvre des plans d'actions (produits, gammes, promotions, merchandising, prix) permettant de développer la part de marché.

Les stages sont à pourvoir sur les univers :

-      Epicerie

-      Boissons

-       Parfumerie

Profil :

De formation Ecole de Commerce, nous souhaitons rencontrer des candidats ayant une réelle motivation pour le secteur de la grande distribution ayant si possible une connaissance des panels distributeurs.

Rigueur, capacité d'analyse, de synthèse et excellent relationnel seront également des qualités indispensables à votre réussite.

Rémunération : 900 euros nets/mois sur une base d'un stage de 6 mois minimum (temps plein).

Titre de transport remboursé à 50%  + accès au restaurant d'entreprise.

Poste basé à Bondoufle (91 - proche Evry)

Si vous souhaitez rejoindre nos équipes, faites-nous parvenir votre candidature (lettre, CV ) sous la référence StageCM :

E mail : recrutementitmai2treville@mousquetaires.com

How To Get The Stores Ready To The Showrooming Challenge

I want to thank my friend @ppc to have highlighted for me an interesting article that I actually read through, but with not much intention. As a lover of customer relationship management and retail, I have always believed that humans (the sales representative, or even the person in the call center) are the best medium for CRM, and that the point of sales is the best place to deliver great customer experience. 

Now that E commerce has sprung up and has took a significant part of the overal business, traditionnal stores are struggling. Indeed, a lot of businesses are seeing their operational results going in limbo, with higher costs and lower sales. 

But there are a lot of challenges in order to get back on track:

• Reset the wedges in order to get its human resources for customer service rather than operationnal tasks. This is the reason why you see more and more automatic cash register, RFID technologies to manage inventory, and so on... Also, a lot of company, like Carrefour, have decided to lower their headquarters number of employees in order to redeploy people in store. 
• Find new ways to advice customers, based on new technologies, like augmented reality, or the use of tablets, and have more product demonstrations.
• And also, to me the most important: Find a new way to evaluate store economical performance. Indeed, ubiquity and showrooming implies that customers may purchase at your company their products, but maybe not in your point of sales (they may finish up their order at home online). And by having the bad economical index, you are condamning your stores to fight against your Internet website, which is counterproductive. The Internet website of a banner is successful thanks to the job of the store network, and hence, it is important to see the big pictures, and to incentive the point of sales maybe not to the sales it does compared to N-1, but to the level of service it provided, the sales on the Internet website the region did, or something like that.

I think the last point is the most important. We are experiencing major changes in shopper behaviors, and the way retailers envision its index of performance will have an impact on the way the stores can contribute to the whole sales of the banner.

Anders Dahlvig's Vision Of Private Label And Its Example: Oxylane

Couple of months ago I finished the book of former CEO of Ikea Anders Dahlvig. My readings inspired couple of blog posts I wrote. But so far I don't think I have discussed about Anders vision about private label. Anders Dahlvig, and Ikea foremost, believe that private lable is vital for one retailer. It allows one retailer to set apart the competition. Indeed, if retailers of one sector have the very same products to distribute, then there are little room to differentiate, and hence to set apart from the competition. Then most of the time it leads to price competition,which has as the main outcome to shrink mergins.

Hence, Ikea has always worked on innovative private labeled products, that would be difficult to reproduce for the competition, and hence, can give them an edge.

I wanted to link this vision to one of the greatest success of French retailing: Decathlon. Decathlon is a sport goods retailer. The sport market is ruled by large brands, mostly Nike and Adidas, which have massive advertizing budgets of all kinds (sponsorhip, TV commercials, event organization...) to promote their brand. Therefore it is difficult in these conditions to see a private label grow. But Decathlon, which was already a large retailer in France, decided to focus on its private label, and to turn it into the core of the company. Now, Decathlon sells mostly private label goods, and has been able to innovate big time in the industry. Its tent which is set in 2 seconds is one of the best example.

Private Label is actually a very important marketing tool for one retailer, as it is the easiest way to be different from the competition.

Whereas its competitors are struggling, Decathlon is able to maintain its sells thanks to its private label, in a market known for the power of its brands. The best example I believe of all.

Leclerc: Est ce que l'objectif du 0 prospectus est il tenable?

Un petit post en français (une fois n’est pas coutume). Mais je voulais réagir à un article publié sur le blog d’Olivier Dauvers, que jesuis régulièrement. En effet, la problématique est plutôt française pour 2 raisons :

• .       La première est que Leclerc est un acteur principalement français.
• .       Le prospectus reste une typicité française (attention : tous les autres pays en ont, mais il reste pour moi tout de même une spécificité nationale.

Est-ce que Leclerc va réussir son pari ?

Personnellement je n’y crois pas.

• ·         La concurrence est exacerbée sur le marché français.
• ·         La consommation a été maintenue principalement via la promotion, et donc l’augmentation de l’agressivité des tracts.
• ·         Cela reste l’un des médias push les moins chers du marché.
• ·         Une grande partie des négociations avec les industriels restent basées sur le prospectus, et donc trouver d’autres contreparties qui permettraient de développer de la même manière l’activité semble difficile (sinon Leclerc aurait déjà significativement baissé ses investissements tracts).
• ·         Les autres médias disponibles en push (notamment l’emailing) n’arrivent pas à avoir le même impact.

Est-ce que le pari du 0 prospectus est possible ?

Non, pour 2020, néanmoins, je crois sincèrement qu’il serait possible dediviser par 2 le nombre de prospectus distribué.

• ·         Modifier la stratégie promo des distributeurs : Aux Etats-Unis, la promotion était principalement faite par des coupons papiers distribués en boîte au lettre. Depuis plusieurs années, il y a eu une très forte conversion de ces coupons vers des applications mobiles.
• ·         Travailler sur des prospectus avec moins de produits, et surtout plus regroupés, ce qui permettrait de faire baisser le nombre de pages par prospectus.
•         Une baisse du poids promo dans les enseignes, lié à la reprise de la croissance et d'une augmentation du pouvoir d'achat. Le budget prospectus reste conséquent, et si la bataille concurrentielle se réalise sur d'autres aspects, alors il sera plus facile de diminuer les envois de prospectus.

N.B. : Il faut savoir que l’édition des prospectus n’est pas forcément mauvais pour l’écologie, puisque la plupart des papiers imprimés aujourd’hui sont issus de papier recyclable, ou bien issu de forêt géré de manière durable où le papier consommé permet de financer la reforestation. 

What Strategy For Amazon With Its Small Suppliers?

Obviously, the interview of Jeff Bezos on CBS’s 60 minutes show has created a great hype. First of all, Jeff Bezos is a brilliant entrepreneur that makes very rare apparitions on TV. Secondly, its aim to use drones to deliver in an hour merchandises was obviously a great marketing coup. Indeed, I believe that legal restrictions makes the idea of seeing drones delivering packages at a large scale a real utopia.

But there was another part that was interesting: Amazon’s relationship with its small suppliers. Indeed, Amazon has become a real tycoon of cultural goods retailing. Its low cost strategy has narrowed the margins of a lot of small book editors, which are now struggling financially.

Here is apart of the discussion on this topic.

Charlie Rose: A lot of small book publishers and other smaller companies worry that the power of Amazon gives them no chance.

Jeff Bezos: You got to earn your keep in this world. When you invent something new, if customers come to the party, it’s disruptive to the old way.

Rose: Yeah, but I mean, there are areas where your power’s so great, and your margin — you’re prepared to make it so thin — that you can drive people out of business. And you have that kind of strength, and people worry: Is Amazon ruthless in their pursuit of market share?

Bezos: The Internet is disrupting every media industry, Charlie. You know, people can complain about that, but complaining is not a strategy. Amazon is not happening to book selling; the future is happening to book selling.

I believe that Amazon needs to have a different approach with its small suppliers. Indeed, Amazon has been able to build its success thanks to its ability to propose the widest product range possible. And small editors are there to make sure the choice remains high. Obviously, Amazon can not take the responsibility to save one supplier. But having a specific approach with its smaller editor can only be good in the long term. Indeed, I don’t believe it would be savvy for Amazon to see a massification of its suppliers, as it will imply tougher negotiations with larger corporations. The fact the book market is so open is a competitive advantage for Amazon that can benefit of its ecommerce structure to propose once again a wide range, with a lot of different actors in it. If the small firms quit, it would be easier for competitors to have a product range close to Amazon’s. And once again, the ability of Amazon to negotiate will be more difficult.

Happy New Year 2014

This post may not be the most innovative and creative of all, but I wanted to wish to all of you a happy new year 2014. 2013 has been a difficult year. Indeed, like other economic experts, I believed that 2013 would be the year that will mark the end of the crisis which started in 2008. Despite clear improvement, we can still say that the world is struggling. And I really hope that 2014 will be the year of sustainable change.

I have started couple of weeks ago a new job, and 2014 will also be for me a big change. I will discuss about that in my next blog notes.

I wish to all of you the best 2014 year possible.

Discovering the Homes-up.com Store Concept : When Showrooming Is Pushed To Its Extreme

French magazine LSA is publishing a series of articles about retailers all around the world that masters cross channel retailing (Internet – point of sales). One ofthe them got my attention: homes-up.com.

Homes-up.com is mostly an online retailer, but own a boutique in Shangai. The concept is that it is a 100% showroom store, where the different products the company sells are displayed. In order to get those products, the company have 2 computers in the middle of the store, for the shoppers to order the goods he wants. Then they will be delivered home.

LSA considers that it is a pity the store does not propose to purchase the products and hence to take them out with you. I actually don’t think so. We may have a consumption that showrooming is bad for business, and that it is important to find new ways to generate both squarefoot sales, and in store profitability.

But actually, homes-up.com is defining a totally new business model. A business model I envisioned years ago. This model has a lot of strength:

• ·         You maximize the display room, as there are no stocks.
• ·         You have very low wages costs, as you don’t cash in (either by mobile devices or the computers of the company). And same thing, you save space as there is no cashier desk.
• ·         Your salesperson can focus on advising, and can be stress free concerning the fact that the customer is going to indeed purchase the goods online.

This is a new business model that I am sure will spring up in the next couple of years.

Apple Acquires PrimeSense: How It Will Impact Microsoft

Apple hasrecently acquired Israeli startup PrimeSense for $345 millions. The name of PrimeSense may not ring your bell, as I did not know either about the company, but it is the company that was behind Microsoft’s Xbox Kinnect system.

 As a user of the Kinnect, I must admit that the product is a hit. I have always been surprise to see how advance the technology was, especially because there has not really been any mid technology in between.

Apple has made a smart move. Obviously 3D sensing technology is the future media of interactions between electronic devices and humans.  And probably they are looming on using this technology for their TV devices they have been willing to launch for the longest time.

But Apple may also have some sneaky ideas behind this move: Indeed, the Xbox system is one of the major success of Microsoft those past few years. Microsoft is still struggling to find a new OS which would allow him to get some marketshares back, they are also experiencing problems with their Windows phone, but the Xbox is rocking.

 By acquiring the company that gave Microsoft an edge over the competition, they may master the cost of the technology, and hence have an impact on the Kinnect profitability. I can’t help thinking that Apple thought about it while discussing with PrimeSense.

Tim Cook hit the headlines with his wishes, writing about some highly innovative launch. I don’t think he was speaking about a larger Ipad, but probably that this innovation will include some of PrimeSense technology.

Playstation Strategy of Stockout During Christmas

Like every other year when a new video game hardware is released for christmas time, the stores run out of stock in no time, leaving customers in cries, wondering how they could get the precious new gear.

This year is exactly the same. Both Playstation 4 and Xbox one are impossible to be found 2 weeks before Christmas celebrations.

Some will say that this is a strategy, and that suppliers are actually planifying this stockout in order to raise the demand.

Obviously, one customer eager to purchase a Playstation 4 has no intention to by any other hardware, so there are little chances the customer will turn to a competitor.

But still, is it a good thing to leave customers unsatisfied like that? Also Sony is going through a retailer to sell those, and creating stockout is something retailers hate ( customer disatisfaction, loss of sales...).

Also Sony has hence never been able to experience 100% full potential of its launch sales, and therefore it is difficult for Sony to have clear data on the level of missed sales.
Probably Sony has hard time to produce that many hardware in such a period of time but they must anticipate.

This is the reason why I don't think Playstation is making the right call, and that this stockout strategy is actually bad for the company.

Thoughts On Ecommerce: How Big Will Ecommerce Become?

I would like to write an article about an interesting article I found online about Ecommerce sales figures. According to the article, Comscore estimates Ecommerce has generated $50 billions in the US for the second quarter of 2013. That counts for 5,5% of the whole commerce sales. Even if its share in the whole commerce pie remains pretty small:

• It does not stop getting bigger.
• It counts for most of the growth of commerce.
• It still has the bigger growth potential.

Nevertheless, I still believe that Ecommerce as we know it will never be the biggest part of business. The human interface is too important to live without it 100%. 

Also, another important data of the article is the sales figures of mobile commerce: $4,7 billions. But the issue with that stats is that it probably counts the sales generated via tablets. And to me, there is a difference between buying with a mobile device outside home, and buying with a mobile device home. Hence, it is difficult to say that we see a real rise of mobile phones retailing. 

Walmart's Mobile Strategy

I wanted to discuss about an interesting post I found on Walmart's Mobile Strategy. Walmart is by far the largest retailer in the world, and obviously is a leader of opinion in terms of how to use new marketing techniques. It seems that Walmart's mobile strategy has been pretty successful.

Walmart has launched a mobile application, allowing the customer to have a shopping list, and to have information about the promotions and the products.

According to the article, the application generates sales incremental of 40%. The only thing is that we don't know if it is 40% more than prior to them using the application or 40% more than people who don't own the application. 

It changes a lot, because:

- If it is 40% more than before, that means the application really has an impact on customer behavior, proposing extra value to the shopping experience. I find that hardly possible to have such outstanding performances, especially because the application seems to be standard, with no extraordinary innovations. 

- If it is 40% more than customers without it, it maybe because people who own smartphones tend to have more money than people who don't. Also, probably people with the applications are people who are more loyal, and hence,  tend to spend more.

Nevertheless, Walmart made a right move in investing in mobile strategy, because it allows the retailer to improve its customer experience + its knowledge of customer's shopping habits.

Apple Struggling In China As Xiomi Is Overtaken The Iphone

Apple is facing a lot of competition both in the tablet and the smartphone markets. Indeed, even though Apple is the trailblazer of both devices, it is struggling to compete with its competitors especially in the emerging market. Apple has always had a luxury brand strategy, trying to set itself apart of the competition, and owning unique products. But the fact is that its competitors now manufacture devices as good as Apple's ones, at a lower price. 

Emerging market people still have lower salaries and purchasing powers than western countries, which fact does not benefit to companies with high pricing. And this is what Apple is experiencing right now. I recently learned that Apple is only ranking n°5 in the Chinese market, and has recently been overtaken by Chinese competitor Xiomi. 

Apple has reshaped its strategy lately, by launching an entry level phone, the Iphone 5c, especially in order to be competitive in terms of pricing in those countries (China, India and Brazil), how would that work? It would be interested to see how this model perform, because the world growth of the electronic devices is based in those emerging markets. Apple can not delay its efforts in these countries, because once the competition will be mature, it will be tough to gain marketshares.

Category Management Series: Supply Chain As A Key Component

It has been a while I have not fed the category management series, even though i know it has some success. Today I wanted to discuss about one of the key of category management, especially for fast moving goods categories: The supply chain.

The supply chain is a very important part of category management. Indeed, you may have set the best product range, the most attractive promotional offer, or have a massive number of customers, if your supply chain has not been integrated properly, it may lead to a disaster.

An efficient supply chain is the one which provides you with the appropriate number of products, at the appropriate time. Problems with supply chain lead to stockout, which is one of the main cause of unsatisfied customers. Customers expect you to own the products of your product range, and it is one of the basis of one retailer's trade.

The supply chain therefore should always been integrated to the category management process right from the beginning and followed through. Indeed, a problem with the supply chain management may explain under performance for example of a promotion, if the product has not been available right from the beginning of the communication.

A strong supply chain also implies good interractions between the retailer and the supplier in order to minimize the issues that may appear once a category management program has been set.

In the Category Management Series:

Category management series: The Pricing

Category management series: Category Management & CRM

Category management series: The First Moment of Truth

My Thoughts On Twitter's IPO

Twitter's IPO yesterday was a remarkable success. The stock has spiked by 73% for its first day of quotatation. There were a lot of questions about how Twitter would do for its first day at the stock exchange market, due to the fact that the company has not achieved yet any profitable years. I wanted to comment a little bit about that news.

I think Twitter's stock is overrated

Of course, we are far from the 2000s Internet buble, investors know how to forecast better the return on investment of such Internet companies. Nevertheless, I may be old fashion about it, but without a consistent business modell, it is difficult to evaluate the worth of a company. Having a company worth $21 billions which is about what a company like Carrefour is worth, which sales for over $130 billion and generates hundreds of millions in results, it is difficult to understand. Obviously Twitter has a large potential of growth, but still, they need to show evidences that they can achieve such a worth.

Twitter's stock spike is understandable

Investors understand that tech companies are in the future the most profitable companies, and the companies that will grow the most. Therefore, in this crisis, having such an opportunity to invest on one of the largest Internet company (in terms of users) is a great opportunity, which is worth to be over paying at the moment. This is the reason why I believe the company had experienced such a great success.

Twitter's stock price is a threat to Twitter

The higher the price, the higher the expectations. Twitter now must be able to deliver proper financial results in order to generate profits to distributes to its shareholder. Has Twitter's business modell evolved dramatically those past few months to achieve profitability? In my opinion the answer is no. Now Twitter has financial results to invest, but they need to accelerate their sales and revenues. 

Twitter will remain in the long term.

Despite the fact I am still questionning Twitter on its business model, and I don't see yet how the company would generate profits in the next 2-3 years, I believe Twitter will remain. The service has changed the life of millions of people, the idea is great, and the service work. I don't believe that people can now live without Twitter. I also believe that Twitter has achieved to get such a high number of users that no real competition would be able to do so. Now the question is how Twitter will evolve. It will be interesting to see, but now that Twitter is a public market company things will move fast.

8 Habits of Highly Effective People

A quick note about a great article I found thanks to @guikawasaki. I am always seeking for new ways to improve my professionnal efficiency, and I believe this article and these 8 tips are easy to set up, and work. I have just completed them with a little bit of my insights.

1- Stop multi tasking: 

One man brain works like a computer (actually, it is more computers that have been designed like a human brain, but for my example let's turn it around): the more you have software open at the same time, the slower your computer will be. Be like an Ipad: Apple decided right from the beginning to have only one application at a time, to secure fast running processes.

2 - Delegate:

You can't do it all by yourself, whatever your hierarchy postion may be. You need to trust people and find way to control what they are doing. If not, you are screwed. You don't need to have a team under you to delegate. Sometimes I even delegate to my boss some work that I consider he would do better than me, due to his skills and/or hierarchy position.

3 - Use appropriate communication

This one probably requires a lot of experience. It is through experience that you know how to communicate efficiently. It is important always to work on it.

4 - Apply structure to your schedule

It is important to have an organized schedule, but also a schedule where you plan ahead of time some open loops in order to gain flexibility. Because there are always unexpected things, you need to plan ways to deal with them.

5 - Give everything a proper place

This one I may disagree a little bit. Indeed, you save time when you know where things are. But by spending too much time to range everything, then you don't focus on the things that really creates value. 

6 - Time Activities

You need to know the approximate time of certain tasks in order to master your schedule. You need also to be able to seek for ways to cut the time you spend on certain activities. This is how you complete efficiency.

7 - Commit to Downtime

Need to work on that. I used to go swimming every day at my lunch break, but got hooked by my work. Need to get back on my routine. Nevertheless, I am able to see the time of the year where work gets crazy, in order to lower my work load during weaker times.

8 - Plan Projects

What really matter is to break down projects in easilly achievable goals, which lead to progress. Project planning needs to have a clear mind, in order to think through all the potential outcomes of one project.